Creative Candles UX Optimizations

Select ecommerce enhancements improve on-site conversion rate

40%

growth in conversions

0.9%

increase in online purchases

100%

roi in < 6 months

About Creative Candles

Creative Candles has been creating small-batch, artisan-made candles since 1961. By preserving the centuries-old art of candle making, their wide range of premium candles provide the perfect ambiance for any occasion.

The project

Customers can buy Creative Candles hand-crafted candles directly from their online store. Their site was receiving healthy traffic, but the conversion rate wasn’t where the company wanted it to be. LimeLight saw an opportunity to increase the frequency of online purchases with just a few optimizations to the ecommerce UX.

Our approach

UX audit
  • We analyzed Hot Jar reports, website analytics, and conversion data to identify opportunities to improve the user experience on the site.
  • Our team conducted a competitive assessment of other luxury e-commerce brands to identify areas where Creative Candles could enhance their site to compete with or beat the competition.
Optimization
  • We added environment product photography on each product detail page to help customers envision uses for the candles. This leveraged a repository of photos taken through our partnership. 
  • Enhanced the user experience in viewing products in multiple color options by adding color selector buttons alongside each product (replacing the existing dropdown selector) to ensure visitors can easily browse through the full range of available colors.
  • Added a scroll bar below product images to show the variations of the candle colors and finishes.
  • Rewrote product copy to be aligned to the luxury product, focusing not only on product attributes but on the lifestyle aspirations of shopper.

The results

Increases in conversions

  • Year-over-year conversions grew by 40%
  • Overall visitor purchases increased from 2.21% to 3.1%